Cancellation and refund policy

Every project is custom work, started for you after you approve a written proposal. This policy sets out when a payment can be refunded.

Last updated 26 September 2026

General rule

Payments for work that has been started or delivered are not refundable. Refunds are made only in the cases listed below.

Cancelling before work starts

You can cancel within 48 hours of paying the advance, provided work has not started. The advance is refunded in full. After 48 hours, or once work has started, the advance is not refundable, because it covers time already set aside for your project.

Cancelling during a project

You can stop a project at any time by email. Amounts already paid are not refunded, and no further payments fall due. Everything completed up to that point, including files, code and accounts, is handed over to you on the licence terms in the Terms.

If we cannot deliver

If Galeport cannot deliver the agreed work, you receive a refund for every payment milestone that has not been delivered.

Payment errors

Duplicate payments, and payments charged in error, are refunded in full.

Monthly support

Monthly support can be cancelled at any time and ends at the close of the month already paid for. Part months are not refunded.

Third-party charges

Charges paid to other providers, such as domain registration, hosting or messaging credits, are not refundable by Galeport and follow those providers’ own terms.

How to request a refund

Write to [email protected] with your name, the payment date and the reason. We acknowledge requests within 48 hours and confirm the outcome within seven working days.

Approved refunds are initiated within seven working days, to the original payment method. The time it takes to reach your account depends on your bank and the payment gateway, usually five to seven working days.

Your rights

Nothing in this policy limits rights you have under the Consumer Protection Act, 2019.